Returns & Authenticity Guarantee

At Krono Legacy, every luxury timepiece is handled with exceptional care, precision, and respect for its value. Because our inventory consists exclusively of high-value watches, we enforce a strict inspection and return window to protect the integrity of our collection. By completing a purchase, you acknowledge and agree to the terms outlined below.

1. Luxury Watches — 48-Hour Inspection Period

Due to the high-value and collectible nature of luxury timepieces, all watches are covered strictly by a 48-hour inspection period beginning when the carrier marks the shipment as delivered. Once this 48-hour window has passed, the sale is final.

Conditions for watch returns — The return request must be submitted within 48 hours of delivery; the item must remain entirely unworn, unused, and unaltered; all original packaging, warranty cards, booklets, documentation, extra links, tags, and accessories must be included; there must be absolutely no signs of wear, bracelet sizing, scratches, damage, or modification; and the watch must be shipped back fully insured for its full declared retail value.

Note: A restocking fee of up to 15% may apply to approved returns. Original shipping costs and payment processing fees are strictly non-refundable.

2. Final Sale / Non-Returnable Items

The following transactions are final sale and completely non-returnable: timepieces that have been resized, modified, or customized at the client's request; special orders or pieces sourced explicitly on your behalf through our global network; and any items explicitly marked “Final Sale.”

3. How to Initiate a Return

To request a return within your 48-hour window, email info@kronolegacy.com with your order number, watch reference, and reason for the return (including photos/video of the current condition). If eligible, you will receive a Return Code and detailed shipping instructions. Returns sent without a Return Code will be refused and sent back at the sender's expense.

4. Return Shipping & Insurance

Customer Responsibility — The customer is solely responsible for secure packaging, shipping fees, and safely returning the asset.

Insurance Requirement — All returns must be fully insured for the item's declared value. Failure to properly insure the shipment completely voids return eligibility.

Loss/Damage — Krono Legacy is not responsible for loss, theft, or damage incurred during return transit. For verified incorrect items reported within 48 hours of delivery, Krono Legacy will provide a prepaid, fully insured return label.

5. Inspection & Refund Processing

All returns undergo a rigorous, multi-point diagnostic inspection by our watchmakers. We reserve the right to deny a refund if the watch shows any signs of wear, handling, or casing damage; the timepiece has been altered, resized, or modified; internal movements, parts, hands, dials, or serial numbers have been tampered with or switched; or original factory packaging, hangtags, or paperwork is missing. If a return is denied, the item will be sent back to the customer at their expense. Approved refunds are issued strictly to the original payment method within 5–10 business days following inspection approval.

6. Damaged or Incorrect Items

If your timepiece arrives damaged or does not match your order, notify us within 48 hours of delivery and provide clear photographic or video documentation of the packaging and the watch. Upon verification, we will arrange for a correction, replacement, or a full refund. No restocking fees apply to confirmed defective or incorrect shipments.

7. International Orders

International returns are subject to the same 48-hour inspection window and potential 15% restocking fee. The customer assumes full responsibility for all international shipping, customs clearances, duties, and regional taxes. Krono Legacy does not refund import fees or assume responsibility for customs delays.

8. Chargebacks & Fraud Prevention

Every timepiece shipped from our inventory is thoroughly photographed, video-documented, and logged by its individual serial number. Initiating a chargeback without contacting our team first will result in permanent account restriction, refusal of future transactions, and immediate legal recovery efforts. We reserve the right to pursue full criminal and civil recovery for fraudulent activity.

9. Policy Modifications

Krono Legacy reserves the right to update or modify this policy at any time. The version posted on our website at the precise time of purchase governs the transaction.