Frequently Asked

Yes. Every timepiece is independently evaluated by specialists and guaranteed genuine. If it isn't right, it isn't here.

It means we can source that reference through our trusted global network. A 12.5% deposit initiates the search — fully refundable until you approve a specific piece to source, then non-refundable — and you approve the exact watch before paying the balance. Most pieces are secured within 24–72 business hours; if we can't match your standards within 7 to 14 days — or if you cancel before authorizing an acquisition — the deposit is refunded in full.

Reach out — we're relationship-first. Call or text us and we'll talk through pricing, trades, and options.

Start on our Sell or Trade pages, or send an inquiry. We provide a fair, market-based valuation and a secure, fully tracked process.

A flat $95 shipping & handling fee applies to every order. It covers professional packaging and expedited, fully insured delivery — insured for its full value through our third-party carrier insurance — to a secure hold location, with adult signature and valid government ID required at pickup.

Every in-stock watch includes a 48-hour inspection period that begins when it arrives at your secure hold location. Within that window you can return it for any reason — refunded at the purchase price, less a 9.5% handling fee (minimum $300) and a $95 fully insured return label we provide (original shipping and any processing fees are non-refundable). Sourced (Available Upon Request) pieces get the same 48-hour window but are refunded at 87.5%, since the 12.5% sourcing deposit is non-refundable. If a piece isn't as described, that's on us and we'll resolve it directly, case by case. See our full Return Policy for details.

Bank wire, Zelle, credit card (+4% processing fee), and escrow (+5% processing fee).

California buyers pay applicable state and local sales tax, calculated by delivery location, on their final invoice. Orders shipped outside California are not charged California sales tax.

On a case-by-case basis. Contact our concierge team to confirm eligibility, carrier availability, and transit windows.